North Central College - Naperville, IL
Human Resource Management major, Conflict Resolution minor

A transfer student and seasoned professional with 18 years’ experience in the travel industry, Joan knew she was good at problem-solving and wanted to capitalize on that strength as part of her studies.

“I decided to incorporate two areas I enjoy—helping people in their work environment and problem solving. I like to be challenged to come up with solutions that aren’t obvious, so I thought classes in conflict resolution would complement my human resource management major.” Her career goal is to work in a corporate environment implementing change and solving issues.

Conflict resolution, she says, is a good focus for anyone who expects to face conflict in their lives, jobs or communities. “Everyone should study conflict resolution! The classes teach you to not be afraid of a difference of opinion. They give you a framework to move through a conflict to workable resolutions and consider what others involved would want.”